NCM was founded by a Board President who wanted more for his community than standard property manager services. In speaking with other Boards, he heard the same issues over and over again: poor service, lack of communication, and inconsistent execution. As a result, NCM was founded in 2015 with the specific goal of delivering exceptional customer service through competent community management.
Our philosophy rests on four core principles:
- Execute and Manage to the highest standards:
- Financial and Accounting
- Focus on Member Happiness
- Preventative Facilities Maintenance
- Strict Vendor Performance Controls
- Create autonomy for your community, so no matter what happens in the future, your community has control over its own destiny:
- All electronic workproduct, policies and procedures are given to the Association
- The HOA is encouraged to own its website
- The HOA is encouraged to develop its own banking relationships
- Foster continuity of Board Members:
- Leverage CAI resources
- Facilitate Board Member Certification Courses
- Teach, educate, and guide
- Relieve burden to avoid burnout and turnover
- Manage the company prudently through selective client acquisition, and true subject matter expert specialization:
- We only serve mid to large size HOAs
- We only partner with long-term Boards that are in it for the long haul
- We continuously improve and educate our management and staff